Refund policy

Thank you for shopping at PIGMENTO. We appreciate your business and want to ensure your satisfaction with our products. Please read our Return and Refund Policy carefully before making a purchase.

1. No Returns or Refunds, Except for Mistakes:

  • All Sales Are Final: We do not accept returns or offer refunds for products purchased through our online store, except in cases where we have made an error with your order.

  • Exception for Our Mistakes: If we have shipped the wrong product, size, or variant, or if the item is damaged or defective, please contact our Customer Service team within 3 days of receiving your order. We will work with you to resolve the issue promptly.

2. Conditions for Returns or Refunds Due to Our Mistake:

  • To be eligible for a return or refund due to our mistake, the following conditions must be met:

    • You must notify us within 3 of receiving the incorrect, damaged, or defective item.

    • The product must be unused, in its original packaging, and in the same condition as you received it.

3. How to Initiate a Return Due to Our Mistake:

  • To initiate a return due to our mistake, please follow these steps:

    • Contact our Customer Service team via email at info@pigmentopigmento.com, through WhatsApp or Instagram with your order number and details of the issue.

    • Our Customer Service team will guide you through the return process and provide you with a return authorization if necessary.

    • Ship the item back to us following the instructions provided by our Customer Service team.

4. Refund Process:

  • If you are eligible for a refund, we will process it within 14 of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

5. Contact Information:

  • If you have any questions about our Return and Refund Policy, please contact us through the before mentioned options.

6. Changes to this Policy:

  • We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on PIGMENTO, you acknowledge that you have read, understood, and agree to our Return and Refund Policy.

Thank you for shopping with us!

PIGMENTO.